Cancellation / No Show / Refund Policy

1. Cancellation / No Show Policy for Lactation / Tongue-Tie appointment

We understand that there are times when you may miss an appointment due to emergencies or obligations for work and/or family. However, when you do not call to cancel an appointment, you may be preventing someone else from getting some much-needed advice and treatment. Conversely, the situation may arise when someone fails to cancel their appointment and we are unable to offer you an appointment, due to a ‘seemingly’ full appointment schedule. If an appointment is not cancelled at least 48 hours in advance, we will retain the deposit amount of £50.

2. Scheduled Appointments

We understand that delays can happen, however we try to keep our appointments on time. If we arrive to your appointment and are required to wait longer than 15 minutes past your scheduled appointment time, you will need to rebook an appointment and we will be required to retain the £50 deposit.

3. Appointment Costs

The costs for all appointments are schedule below:

Lactation Consultation with Tongue Tie Division Visit:: –

  • £200

Lactation Consultation Only Visit:-

  • £150 – up to an hour
  • £75 for a follow up consultation

If Tongue Tie division is booked following on from a lactation consultation:

  • £75

Full Postnatal Package:

  • £500

Half Postnatal Package:

  • £250

Single Postnatal Visit:

  • £50

*At the time of booking a £50 deposit will be required, all further costs listed above can be paid at the appointment via credit or debit card and the £50 deposit will be deducted from the overall cost.

4. Contact

To cancel your appointment please call us on: 0333 577 3775